Support

Frequently Asked Questions

Clear answers for apparel sourcing and development enquiries.

What services does 2D Creation provide?

We support design coordination, product development, fabric sourcing, sampling, production, quality control, merchandising, and shipping coordination. Learn more about our apparel sourcing services.

What products can you source?

Capabilities include men’s wear, women’s wear, kidswear, casualwear, T-shirts, shirts, sweatshirts, hoodies, loungewear, nightwear, and related knitted apparel, including our T-shirt and casualwear sourcing, hoodie and sweatshirt manufacturing, and womenswear and kidswear sourcing capabilities.

Can garments be customized?

Yes. Fabric, colour, fit, construction, trims, prints, labels, packaging, and other specifications can be developed subject to feasibility and written approval. See how our product development and sampling process works.

How are pricing and minimum order quantities confirmed?

They depend on fabric, construction, decoration, testing, packaging, quantity, and delivery requirements. We confirm them after reviewing your brief.

How long do sampling and production take?

Lead times vary by complexity, material availability, approval rounds, order quantity, and capacity. We provide a realistic schedule after assessment.

How do I start an enquiry?

Use the quote form on the home page or contact us by email, phone, or WhatsApp. Include product type, target quantity, delivery market, reference images, and required date when available.

How are quality requirements managed?

Quality expectations, measurements, construction details, testing, and inspection points are aligned before bulk production and monitored at agreed stages. Read more about our production planning and quality control approach.

What payment and delivery terms apply?

Payment, shipment, delivery, and commercial terms are confirmed in the written quotation or order agreement for each project.

Can an order be returned?

B2B return or remedy terms depend on the written order agreement, approved specifications, inspection findings, and applicable law. They are not governed by a general retail return policy.

What support is available after an enquiry?

A sourcing contact can coordinate clarification, development, approvals, production updates, quality checkpoints, and shipment readiness for accepted projects.

Send an enquiry